Last Updated: 17/02/24

Thank you for visiting Fluency Lab. At Fluency Lab, we value and respect your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit our website, sign up for our services, make a purchase, or communicate with us.

Information We Collect
When you interact with us, we may collect certain personal information, including but not limited to your name, email address, postal address, phone number, payment information, and order details.

Use of Information
The personal information we collect is used exclusively for the following purposes:

• Communication related to our services.

• Processing and shipping of products.

• Providing you with information about our services and products, including Fluency Lab marketing.

Marketing and Newsletter Subscription
If you choose to subscribe to our newsletter, we will use your email address to send you information about our products, promotions, and relevant news. You will always have the option to unsubscribe from our newsletter using the provided link in each email.
Please note that by becoming a student of Fluency Lab, you will automatically be added to our mailing list to receive our marketing newsletter unless you opt out.

Automated SMS Messages for Bookings and Reminders
Consent for SMS Messages
When you provide your phone number during the booking process or when signing up for our services, we will ask for your explicit consent to send you automated SMS messages related to your bookings and appointment reminders. This consent is separate from other marketing communications and is specifically for transactional and service-related messages.
Types of SMS Messages
The automated SMS messages you may receive include, but are not limited to:

• Booking confirmations

• Appointment reminders

• Schedule changes or cancellations

• Important updates about your booked services

Opting Out of SMS Messages
You have the right to opt out of receiving automated SMS messages at any time. You can opt out by:

1. Replying "STOP" to any automated SMS message you receive from us

2. Contacting our customer support team via email or phone

3. Adjusting your communication preferences in your account settings (if applicable)

Please note that opting out of SMS messages may impact our ability to provide you with timely information about your bookings and appointments.

Frequency of Messages
We will only send SMS messages that are necessary for managing your bookings and appointments. The frequency of these messages will depend on your booking activity and preferences.

Security of Information
We take reasonable measures to protect the personal information we collect and store. However, we cannot guarantee the absolute security of your data.

GDPR/Data Protection Act 2018 Compliance
We are registered with the General Data Protection Regulation (GDPR) and comply with the Data Protection Act 2018 in the UK. For EU/EEA residents, we ensure that:

• We collect and process your data lawfully, fairly, and transparently.

• We only collect data for specified, explicit, and legitimate purposes.

• We limit data collection to what is necessary for the purposes for which it is processed.

• We keep your data accurate and up to date.

• We keep your data only for as long as necessary for the purposes we have told you about.

• We process your data in a manner that ensures appropriate security.

Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact
If you have any questions about this Privacy Policy, feel free to contact us via email at info@fluencylab.co or by phone number at +44 07342 623 592.